Wait-time SLA tracking

You say tickets sit unassigned until a customer complains; Chip builds a live queue, a history of every wait & a dashboard that puts the longest wait first.

Use case

Tickets sit unassigned and I only hear about it when a customer complains. I want to see what's waiting right now, and whether we're getting slower or faster over time.

What Chip builds

• The data, kept in three shapes. What is waiting now, the history of every wait with how long it took & an hourly picture by priority: the typical wait, the slow tail & the longest.
• The automations that keep it current. One watches tickets start & stop waiting; the other rolls the history up every hour. Running either again changes nothing.
• A dashboard. A "Waiting now" count up top, a trend line & a table of waiting tickets sorted so the longest wait is first, because that is the one you go & chase.
• Documents that explain it, one per table, automation & screen.

Chip rehearses both on your real ticket history, then switches them on.

How it runs now. Open the dashboard & the longest wait is at the top; the trend line says whether the team is getting faster. The history keeps building on its own.