Industry: AI
Support intelligence for
AI-native companies.
Your customers are builders, your product moves fast, and your support needs to keep up. Chip gives your team the context to answer technical questions at the speed developers expect.
“Waypoint AI isn't just another tool. It's our secret weapon.”
Pav Jhita
Head of Support Operations · ClickHouse
Chip Build
What AI companies build with Chip
Chip builds the checks on speed & accuracy from a plain request: a queue that puts the longest wait first, a trend line that says whether you are getting faster & an explorer that shows which labeling policy is getting it wrong.
Wait-time SLA tracking
“Tickets sit unassigned and I only hear about it when a customer complains. I want to see what's waiting right now, and whether we're getting slower or faster over time.”
Open the dashboard & the longest wait is at the top; the trend line says whether the team is getting faster.
See the exampleWhich labeling policy is getting it wrong
“Which of my labeling policies has the lowest accuracy, and which labels is it getting wrong? Break it down by label pair.”
Open the explorer, rank by policy, switch to label pairs & you have the sentence to rewrite.
See the example
Built for AI companies
Developer-grade support, at scale.
Model Behavior Tracking
Surface patterns in how customers experience model outputs at scale. Understand edge cases before they accumulate into a crisis.
API Error Intelligence
Identify systemic issues from support signals before they hit your status page. Chip spots the pattern before the second ticket.
Fast Onboarding Triage
Diagnose integration issues, rate limit questions, and SDK errors instantly. Give developers answers, not boilerplate.
Product Feedback Loop
Turn technical support signals into structured product intelligence. Every developer complaint is a design signal. Chip makes sure it reaches the product team.
AI company use cases
What teams deploy first.
Use case
Case deflection
Your case history already contains the answer to most inbound questions. Chip finds it before an agent starts work.
Use case
Voice of customer
Every support case your team closes contributes to a structured product signal feed.
Use case
Trend analysis
Recurring failure modes surface automatically when a pattern crosses a threshold.
Get started
Support that moves as fast as your product.
We'll show you how Chip handles the technical support volume that comes with shipping a developer-facing AI product.