Use case · Voice of customer
Your support queue is a product research stream. Most teams never read it.
The real signal is already in your queue: every closed case holds a request, a pain point or a workaround. Chip turns them into a feed your PM checks weekly.
Chip Build
Build it: what the cases are telling you
From a plain request, Chip builds what the product team reads: the week's escalations written up in the format leadership already knows & an explorer that shows which labeling policy is getting it wrong, down to the sentence to rewrite.
A weekly escalation write-up
“Every Monday I have to write up what happened with escalations last week for the leadership call. Can you do that instead of me?”
Every Monday before the call, the week's write-up is filed in the format the room already knows.
See the exampleWhich labeling policy is getting it wrong
“Which of my labeling policies has the lowest accuracy, and which labels is it getting wrong? Break it down by label pair.”
Open the explorer, rank by policy, switch to label pairs & you have the sentence to rewrite.
See the example
Without Chip
Product roadmap decisions get made from quarterly surveys and anecdotes from the last sales call.
With Chip
Every support case Chip closes contributes to a structured signal feed your PM checks weekly.
Product signal feed
Every case contributes. Patterns surface automatically.
Chip reads the resolution, the customer language, and the issue category for every case that closes. Feature requests, friction points, bugs, and workarounds are labeled and counted. When a signal crosses a threshold, the product channel gets an alert and the weekly digest updates.
API rate limit UX crossed alert threshold (≥40 cases) on 24 Apr · sent to #product-signals
How it works
Three steps. The PM stops triaging the synthesis pipeline.
- Cases close: Chip reads the resolution, the customer language, and the issue category.
- Signals are extracted: Feature requests, bugs, friction points, and workarounds are labeled and counted.
- Patterns surface: When a signal crosses a threshold, Chip alerts the product channel and adds it to the weekly digest.
Who benefits
Product teams
Your roadmap prioritisation has a data source that updates every day.
Support teams
Cases you close don’t disappear. They build into a product feedback record that gets read.
Related use cases
Trend analysis
Chip labels every case as it closes and alerts when a failure mode crosses a threshold across accounts.
Case deflection
Chip surfaces resolved cases and knowledge articles before an engineer starts re-investigating from scratch.
All use cases
See the full set of workflows Chip runs in production today.
See what your closed cases have been saying all along.
Connect your case history and Chip builds the first signal report in the opening session.