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For Product Teams

Turn support data into
product intelligence.

Every support case is a product signal. Chip synthesizes them into themes, trends, and evidence so your decisions are grounded in what customers actually experience.

Chip Build

What Product teams build with Chip

Ask a plain question of your support data & Chip builds the answer: the sentence to rewrite in the labeling policy that is getting it wrong & last week's escalations written up before the leadership call.

  • Which labeling policy is getting it wrong

    “Which of my labeling policies has the lowest accuracy, and which labels is it getting wrong? Break it down by label pair.”

    Open the explorer, rank by policy, switch to label pairs & you have the sentence to rewrite.

    See the example

  • A weekly escalation write-up

    “Every Monday I have to write up what happened with escalations last week for the leadership call. Can you do that instead of me?”

    Every Monday before the call, the week's write-up is filed in the format the room already knows.

    See the example
All examples How Chip Build works

What Chip does for product

Research that used to take days.

Theme Analysis

Chip clusters related cases by root cause, automatically surfacing recurring patterns across thousands of tickets, with no manual tagging required.

Voice of Customer Reports

Generate structured product feedback reports on demand. Every claim is backed by real case evidence, with customer names and ticket IDs attached.

Cross-Account Insights

See which issues affect which customer segments. Prioritize your roadmap by how many customers an issue actually affects.

Pipeline Visibility

Know exactly which support issues become bugs, feature requests, and escalations in Jira. Close the loop between customer pain and shipped fixes.

Get started

Ready to put your support data to work?

We'll walk you through how Chip surfaces product themes from your existing case data. No migration required.