Use cases/Stalled case notification

No more cases aging quietly
in the backlog.

Chip watches every open case against your response commitments & alerts the right owner before a delay becomes a breach.

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Chip Build

Build it: the heads-up that arrives first

Chip builds the early warning from a prompt: the account owner hears before a contract slips, every team lead starts the day with the open-ticket summary & the longest wait sits at the top of the queue.

Contract renewal alerts
“We need to know when service contracts are about to expire. We keep missing renewal dates and finding out from the client, which is embarrassing.”
Every morning the account owner hears about each contract a month out & again a week out.
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A morning summary for every team lead
“Every morning I write a little open-ticket summary for each team lead and paste it into their channel. It's the same thing five times before coffee. Can this just send itself?”
Every morning at 06:00 each enabled team's channel gets its summary & a dated copy lands in the snapshots table.
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Wait-time SLA tracking
“Tickets sit unassigned and I only hear about it when a customer complains. I want to see what's waiting right now, and whether we're getting slower or faster over time.”
Open the dashboard & the longest wait is at the top; the trend line says whether the team is getting faster.
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All examples How Chip Build works

Without Chip

Support leads run manual aging reports to find stuck cases. By the time a blocker is identified, the SLA window is already gone and the customer has already noticed.

With Chip

Chip monitors every open case against your SLA commitments. Stalled cases surface to the right owner automatically, with context, time-to-breach, and a suggested next action.

How it works

Continuous monitoring against SLA commitments. Not a weekly audit.

Chip tracks the last-activity timestamp on every open case and compares it against inactivity thresholds you configure per severity tier. When a P1 sits untouched for more than 2 hours, or a P2 for more than a day, Chip fires a notification to the case owner and team lead, including all context needed to act immediately.

Configurable thresholds per severity: P0/P1 in hours, P2/P3 in days.
SLA-aware alerts escalate automatically as a response window closes.
Notifications route via Slack, email, or comment, wherever the team works.
Each alert includes the stall reason, customer impact, and a suggested next action.

chip · stalled cases3 require attention

CASE-4891P1⚠ SLA at risk

Auth timeout under load · Acme Corp

Owner: Platform Engineering11d no activity

SLA breach in 4 hours

CASE-4231P2

API integration error · Acme Corp

Owner: Integrations Team7d no activity

Response target in 2 days

CASE-4198P2⚠ SLA at risk

Database replica lag · Acme Corp

Owner: Infrastructure14d no activity