Pricing
Automate with AI from $10 per case.
Chip investigates, answers & builds for one flat price per case. One annual contract, no seat fees, set at signing on your monthly case volume.
Per-case pricing
Minimum 100 cases/month
Per-case rates improve at higher volumes. We scope this in your first call.
Get a quoteHow to think about the cost
A support agent handles roughly 3 cases per hour. At $10/case, Chip costs less than four minutes of agent time per ticket, and it handles the investigation, the Jira ticket, the engineering brief & the customer update.
Most customers are live within two weeks of signing.
What's included
Ask, Build & every integration, in one contract.
- Chip Ask: answers from your own case history, in the web app, the browser extension, Slack & your ticketing tools
- Chip Build: agents, dashboards & automations from a prompt, tested before they run & switched on by you
- Every integration in the table below: Jira, Salesforce, ServiceNow, Slack, Zendesk & more
- Custom labels & routing for your own case types
- Onboarding & configuration with our team, and a dedicated Slack channel with your implementation team
- Unlimited seats & unlimited runs
Common questions
Before the first call.
What counts as a case?
Any ticket or conversation processed through Chip. Internal pipeline automation runs and routing actions are not counted separately.
What if our volume changes?
We size the contract against your current caseload at signing. If volume grows significantly, we revisit at renewal. You will not get surprise overage invoices.
Can we start with a subset of our queue?
Yes. Most customers start with one team or one case type and expand. The minimum applies to the volume you contract for.
Is there a free trial?
We run a scoped proof-of-concept on your actual case history before any contract. If it does not work for your environment, you will know before you sign.
Do rates change at higher volumes?
Yes. Customers above 500 cases/month receive better per-case rates. We scope this in the first call.
Can Waypoint be self-hosted?
Yes. Waypoint runs in our cloud or self-hosted in your own environment, so your systems & their records stay where your security team wants them. We set it up with you.
Can we bring our own model?
Yes. Chip works with the model provider you already use, on your terms with them. Tell us what you run & we will scope it in the first call.
Your caseload, your contract.
A 30-minute call is enough to scope a contract. Bring your monthly case volume and we will give you a number on the call.
Included in every contract
Every integration is included.
What Waypoint reads, writes & reacts to in real time, by system. Connect one & its records become data Chip & your automations work on straight away.
| System | Read | Write | Real-time | What teams build on it |
|---|---|---|---|---|
| Jira Cloud | ✓ | ✓ | ✓ | Triage boards, escalation dashboards, automations that comment, transition & close |
| Jira Data Center | ✓ | ✓ | ✓ | The same, behind your firewall, from one workflow that runs against either deployment |
| Salesforce | ✓ | ✓ | ✓ | Case digests, renewal alerts, write-backs the account team sees in the record |
| ServiceNow | ✓ | ✓ | ✓ | Incidents, change requests & your own tables, with work notes kept off the requester's view |
| Slack | ✓ | ✓ | ✓ | Morning summaries, approval prompts, slash commands that start a workflow |
| Microsoft 365 | ✓ | ✓ | ✓ | Mail & SharePoint as a source, reports sent from your own domain |
| Intercom | ✓ | ✓ | ✓ | The whole conversation workflow: reply, note, tag, assign & close, US or EU |
| GitHub | ✓ | ✓ | ✓ | Issues, comments & labels kept in step with support |
| GitLab | ✓ | Planned | Planned | Merge requests, review threads, project activity & membership, self-managed included |
| Zendesk | ✓ | Planned | ✓ | Tickets, comments & attachments as context, with a new comment able to start a workflow |
| Confluence | ✓ | Planned | Planned | Your knowledge base, searchable by every agent |
| Notion | ✓ | Planned | Planned | Workspace pages as a source |
| n/a | ✓ | Planned | Scheduled digests & alerts with HTML templates, attachments & CC | |
| Anything that can POST | n/a | n/a | ✓ | Any system that can call an authenticated URL starts a workflow, with your JSON carried through |
| Any REST API | ✓ | ✓ | n/a | Systems not listed yet, reached over HTTP with an allowlist we set up with you |