Background lines

Pricing

Licensed for your team, from 5 users to 1,000 & beyond.

Waypoint AI Enterprise includes Chip Ask, Chip Build & every integration. It is licensed annually by named users, in tiers sized to your team, and the price per user falls as your tier grows.

Enterprise license

Named users, by tier

Every feature, every integration

Tiers5 to 1,000+ users
Enterprise SupportAvailable
Professional ServicesDevOps & Feature Engineering, 10-hour minimum
Billing cadenceAnnual
Get a quote

How to think about the cost

The more people you put on Waypoint, the less each one costs: every larger tier brings the price per user down.

Most customers are live within two weeks of signing.

User tiers

Pick the tier that covers your team.

Each tier is a set number of named users. Grow into it at no extra cost, and move up a tier when your team does.

5

named users

20

named users

50

named users

100

named users

200

named users

500

named users

1,000

named users

1,000+

custom quote

Options

Shaped to how you run it.

Deployment

Hosted by Waypoint, or on-premise in your own environment. On-premise carries no hosting fee; hosting is quoted with your license.

Model

Bring the model provider you already use, at no charge, or have Waypoint provide the model, priced per user.

API access

An add-on for hosted & on-premise deployments, quoted with your license.

Enterprise Support

Available with every license: one support level, the same for every customer, quoted with your license.

Professional Services

Our engineers work alongside your team on DevOps (deployment, infrastructure & integrations) and Feature Engineering (agents, automations & features built to your spec). Booked in blocks of at least 10 hours.

What's included

Ask, Build & every integration, in one contract.

  • Chip Ask: answers from your own case history, in the web app, the browser extension, Slack & your ticketing tools
  • Chip Build: agents, dashboards & automations from a prompt, tested before they run & switched on by you
  • Every integration in the table below: Jira, Salesforce, ServiceNow, Slack, Zendesk & more
  • Custom labels & routing for your own case types
  • Onboarding & configuration with our team, and a dedicated Slack channel with your implementation team
  • Unlimited pipelines & unlimited runs

Common questions

Before the first call.

Who counts as a user?

Each named person with access to Waypoint. The smallest tier is 5 users; pick the tier that covers your whole team.

What if our team grows?

Add people at no extra cost until you reach your tier’s total. Beyond that, you move to the next tier, and larger tiers cost less per user.

Is support included?

Enterprise Support is available with every license. It is a single support level, the same for every customer, and we quote it with your license.

Can your engineers help us build?

Yes. Professional Services covers DevOps & Feature Engineering work by our engineers, booked in blocks of at least 10 hours.

Can we start with part of our team?

Yes. Most customers start with one team or one case type and expand. Start on a smaller tier and move up as you roll out.

Is there a free trial?

We run a scoped proof-of-concept on your actual case history before any contract. If it does not work for your environment, you will know before you sign.

Can Waypoint be self-hosted?

Yes. Waypoint runs in our cloud or on-premise in your own environment, so your systems & their records stay where your security team wants them. On-premise carries no hosting fee.

Can we bring our own model?

Yes, at no charge: Chip works with the model provider you already use, on your terms with them. Or Waypoint can provide the model, priced per user.

Included in every contract

Every integration is included.

What Waypoint reads, writes & reacts to in real time, by system. Connect one & its records become data Chip & your automations work on straight away.

SystemReadWriteReal-timeWhat teams build on it
Support
Zendesk✓Planned✓Tickets, comments & attachments as context, with a new comment able to start a workflow
Intercom✓✓✓The whole conversation workflow: reply, note, tag, assign & close, US or EU
Salesforce✓✓✓Case digests, renewal alerts, write-backs the account team sees in the record
ServiceNow✓✓✓Incidents, change requests & your own tables, with work notes kept off the requester's view
FreshdeskAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
HubSpotAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
Document & file storage
Notion✓PlannedPlannedWorkspace pages as a source
Confluence✓PlannedPlannedYour knowledge base, searchable by every agent
Mintlify✓n/an/aYour Mintlify-hosted docs, crawled & searchable by every agent
Website Docs✓n/an/aYour public documentation site, crawled & searchable by every agent
SharePoint✓APIWebhookSites & documents as a source, through Microsoft 365
Google DriveAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
Project management
Jira✓✓✓Cloud & Data Center: triage boards, escalation dashboards, automations that comment, transition & close, behind your firewall too
LinearAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
Repository
GitHub✓✓✓Issues, comments & labels kept in step with support
GitLab✓PlannedPlannedMerge requests, review threads, project activity & membership, self-managed included
Communications
Slack✓✓✓Morning summaries, approval prompts, slash commands that start a workflow
TeamsAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
Email✓✓✓Digests & alerts with HTML templates, attachments & CC; with Microsoft 365, mail read & answered in thread from your own address
Incident
PagerDutyAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
OpsGenieAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
Incident.ioAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
Observability
SentryAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
DatadogAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
GrafanaAPIAPIWebhookThrough its API, over the allowlist, & its webhooks; a connector on request
And more
Any REST API✓✓n/aSystems not listed yet, reached over HTTP with an allowlist we set up with you
Webhooksn/an/a✓Any system that can call an authenticated URL starts a workflow, with your JSON carried through
How connecting works, self-hosting & bringing your own model

Your team, your contract.

A 30-minute call is enough to scope a contract. Bring your user count & how you want to deploy, and we will give you a number on the call.

Get a quote