Pricing
Licensed for your team, from 5 users to 1,000 & beyond.
Waypoint AI Enterprise includes Chip Ask, Chip Build & every integration. It is licensed annually by named users, in tiers sized to your team, and the price per user falls as your tier grows.
Enterprise license
Named users, by tier
Every feature, every integration
How to think about the cost
The more people you put on Waypoint, the less each one costs: every larger tier brings the price per user down.
Most customers are live within two weeks of signing.
User tiers
Pick the tier that covers your team.
Each tier is a set number of named users. Grow into it at no extra cost, and move up a tier when your team does.
5
named users
20
named users
50
named users
100
named users
200
named users
500
named users
1,000
named users
1,000+
custom quote
Options
Shaped to how you run it.
Deployment
Hosted by Waypoint, or on-premise in your own environment. On-premise carries no hosting fee; hosting is quoted with your license.
Model
Bring the model provider you already use, at no charge, or have Waypoint provide the model, priced per user.
API access
An add-on for hosted & on-premise deployments, quoted with your license.
Enterprise Support
Available with every license: one support level, the same for every customer, quoted with your license.
Professional Services
Our engineers work alongside your team on DevOps (deployment, infrastructure & integrations) and Feature Engineering (agents, automations & features built to your spec). Booked in blocks of at least 10 hours.
What's included
Ask, Build & every integration, in one contract.
- Chip Ask: answers from your own case history, in the web app, the browser extension, Slack & your ticketing tools
- Chip Build: agents, dashboards & automations from a prompt, tested before they run & switched on by you
- Every integration in the table below: Jira, Salesforce, ServiceNow, Slack, Zendesk & more
- Custom labels & routing for your own case types
- Onboarding & configuration with our team, and a dedicated Slack channel with your implementation team
- Unlimited pipelines & unlimited runs
Common questions
Before the first call.
Who counts as a user?
Each named person with access to Waypoint. The smallest tier is 5 users; pick the tier that covers your whole team.
What if our team grows?
Add people at no extra cost until you reach your tier’s total. Beyond that, you move to the next tier, and larger tiers cost less per user.
Is support included?
Enterprise Support is available with every license. It is a single support level, the same for every customer, and we quote it with your license.
Can your engineers help us build?
Yes. Professional Services covers DevOps & Feature Engineering work by our engineers, booked in blocks of at least 10 hours.
Can we start with part of our team?
Yes. Most customers start with one team or one case type and expand. Start on a smaller tier and move up as you roll out.
Is there a free trial?
We run a scoped proof-of-concept on your actual case history before any contract. If it does not work for your environment, you will know before you sign.
Can Waypoint be self-hosted?
Yes. Waypoint runs in our cloud or on-premise in your own environment, so your systems & their records stay where your security team wants them. On-premise carries no hosting fee.
Can we bring our own model?
Yes, at no charge: Chip works with the model provider you already use, on your terms with them. Or Waypoint can provide the model, priced per user.
Included in every contract
Every integration is included.
What Waypoint reads, writes & reacts to in real time, by system. Connect one & its records become data Chip & your automations work on straight away.
| System | Read | Write | Real-time | What teams build on it |
|---|---|---|---|---|
| Support | ||||
| Zendesk | ✓ | Planned | ✓ | Tickets, comments & attachments as context, with a new comment able to start a workflow |
| Intercom | ✓ | ✓ | ✓ | The whole conversation workflow: reply, note, tag, assign & close, US or EU |
| Salesforce | ✓ | ✓ | ✓ | Case digests, renewal alerts, write-backs the account team sees in the record |
| ServiceNow | ✓ | ✓ | ✓ | Incidents, change requests & your own tables, with work notes kept off the requester's view |
| Freshdesk | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| HubSpot | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| Document & file storage | ||||
| Notion | ✓ | Planned | Planned | Workspace pages as a source |
| Confluence | ✓ | Planned | Planned | Your knowledge base, searchable by every agent |
| Mintlify | ✓ | n/a | n/a | Your Mintlify-hosted docs, crawled & searchable by every agent |
| Website Docs | ✓ | n/a | n/a | Your public documentation site, crawled & searchable by every agent |
| SharePoint | ✓ | API | Webhook | Sites & documents as a source, through Microsoft 365 |
| Google Drive | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| Project management | ||||
| Jira | ✓ | ✓ | ✓ | Cloud & Data Center: triage boards, escalation dashboards, automations that comment, transition & close, behind your firewall too |
| Linear | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| Repository | ||||
| GitHub | ✓ | ✓ | ✓ | Issues, comments & labels kept in step with support |
| GitLab | ✓ | Planned | Planned | Merge requests, review threads, project activity & membership, self-managed included |
| Communications | ||||
| Slack | ✓ | ✓ | ✓ | Morning summaries, approval prompts, slash commands that start a workflow |
| Teams | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| ✓ | ✓ | ✓ | Digests & alerts with HTML templates, attachments & CC; with Microsoft 365, mail read & answered in thread from your own address | |
| Incident | ||||
| PagerDuty | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| OpsGenie | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| Incident.io | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| Observability | ||||
| Sentry | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| Datadog | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| Grafana | API | API | Webhook | Through its API, over the allowlist, & its webhooks; a connector on request |
| And more | ||||
| Any REST API | ✓ | ✓ | n/a | Systems not listed yet, reached over HTTP with an allowlist we set up with you |
| Webhooks | n/a | n/a | ✓ | Any system that can call an authenticated URL starts a workflow, with your JSON carried through |
Your team, your contract.
A 30-minute call is enough to scope a contract. Bring your user count & how you want to deploy, and we will give you a number on the call.