Pricing
Starting at $10 per case.
One annual contract. No seat fees. No per-pipeline charges. Your price is set at signing and based entirely on your monthly case volume.
Per-case pricing
Minimum 100 cases/month
Per-case rates improve at higher volumes. We scope this in your first call.
Get a quoteHow to think about the cost
A support agent handles roughly 3 cases per hour. At $10/case, Chip costs less than four minutes of agent time per ticket — and it handles the investigation, the Jira ticket, the engineering brief, and the customer update.
Most customers are live within two weeks of signing.
What's included
Everything in one contract.
- All integrations — Zendesk, Jira, Slack, Confluence, GitHub
- Full pipeline builder and automation editor
- Dale AI and custom label configuration
- Onboarding and configuration support
- Dedicated Slack channel with your implementation team
- Unlimited agents, unlimited pipeline runs
Common questions
Before the first call.
What counts as a case?
Any ticket or conversation processed through Chip. Internal pipeline automation runs and routing actions are not counted separately.
What if our volume changes?
We size the contract against your current caseload at signing. If volume grows significantly, we revisit at renewal. You will not get surprise overage invoices.
Can we start with a subset of our queue?
Yes. Most customers start with one team or one case type and expand. The minimum applies to your contracted volume, not your total inbound.
Is there a free trial?
We run a scoped proof-of-concept on your actual case history before any contract. If it does not work for your environment, you will know before you sign.
Do rates change at higher volumes?
Yes. Customers above 500 cases/month receive better per-case rates. We scope this in the first call.
Your caseload, your contract.
A 30-minute call is enough to scope a contract. Bring your monthly case volume and we will give you a number on the call.