Payload LogoWaypoint
Background lines

Meet Chip: Your
AI Support Engineer

Chip resolves L2/L3 cases, runs post mortems, updates outdated documentation, and proactively alerts about cases, accounts & incidents.

Backed by
Trusted by ClickHouse, Volvo & Kpler

Thanks to Chip our support team can provide faster & more in depth responses to our customers and streamline escalations to the Engineering teams.

— Camilo Sierra, EMEA Support Manager at ClickHouse

ClickHouse Logo

Chip resolves complex cases without engineers.

  • Answers technical support questions autonomously.
  • Generates runbooks to guide resolution.
  • Identifies duplicate & related cases.
  • Proactively researches every case.
Support
Engineering

Runbook

1. Review Frontend Logs and Error Monitoring Tools

Resource

#Team-Engineering

2. Trace API Calls from Frontend (Network tab or proxy log)

Resource

#Escalation-API

3. Validate Feature Flag Rollouts or A/B Experiments

Resource

Feature-Flag Incident

1. Collect Missing Data:
How much memory is allocated to this process?

Source

#Team-Support

2. Share Steps to Reset Configuration:
This document explains steps that have helped 5 other clients resolve the reported error by resetting configurations.

Source

Postmortem of #1824: Config Reset

3. Verify: Potential Duplicate of JIRA-2414
Current Behavior
Expected Behavior
Steps to Reproduce

Chip escalates actionable cases to engineering.

  • Drafts escalation reports from cases & context.
  • Ensures complete escalation reports.
  • Tracks real-time changes to case & escalations.
  • Available in your browser and where your team works.

Waypoint AI isn’t just another tool; it’s our secret weapon, our unfair advantage, putting our Engineers in a league of their own.

— Pav Jhita, Head of Support Operations at ClickHouse

ClickHouse Logo

Chip helps engineers solve the right problem quickly and documents learnings as they work.

  • Chip proactively synthesizes cases to help engineers onboard quickly.
  • Chip generates post mortems for every case
  • Chip turns case learnings into knowledge articles
Waypoint AI Timeline & Metrics
Template: High Severity
Root Cause
Learnings
Missing fallback for API timeouts or partial loads
Recent feature flag rollout caused edge-case failures

Chip alerts teams about the cases, accounts & updates that matter most.

  • Chips surfaces trends, hotspots & problem areas from case history.
  • Chip tracks & tags cases with custom labels & user-defined guidance.
  • Chip monitors account sentiment

Support

Triages, deflects, and escalates with full context so agents close tickets before they snowball.

Engineering

Accelerates investigation by surfacing remediation paths & root cause clues. Generates postmortems with timelines extracted from connected sources.

Leaders

Reports metrics, insights & action items from all escalations.

Product

Spots patterns in escalations, assesses impact & prioritizes fixes that move key metrics.

Revenue

Enforces iron-clad SLAs & calculates real-time escalation metrics to build trust & close deals faster.

Learn how world-class organizations
protect engineering productivity

Learn how fast-growing software companies & industry leaders delight customers while minimizing time lost to customer-reported bugs.

Ready to recover at AI speed when software breaks?

Book a call with our founders

  • Onboard within 48 hours

  • Forward-Deployed Engineers adapt Waypoint AI to your needs

Waypoint AI Escalation Dashboard