Waypoint AI: Automate escalations from intake to resolution

Reclaim engineering & support capacity

Say goodbye to human-dependent bug resolution; unleash support & engineering productivity with AI-driven escalation management. Resolve escalations at the pace of AI without changing the tools your teams use.

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Supercharge your escalations from conversations to code commits

Verify escalations without engineering involvement

Waypoint AI scans customer-reported bugs for completeness & uniqueness, proposing non-technical solutions and quick fixes to chore bugs where possible

Uncover the root cause faster with supercharged investigations

Waypoint AI scans customer-reported bugs for completeness & uniqueness, proposing non-technical solutions and quick fixes to chore bugs where possible

Onboard and update stakeholders as escalations advance without interrupting engineering

Waypoint AI scans customer-reported bugs for completeness & uniqueness, proposing non-technical solutions and quick fixes to chore bugs where possible

Reinforce product reliability by preventing bugs from escalating

Waypoint AI scans customer-reported bugs for completeness & uniqueness, proposing non-technical solutions and quick fixes to chore bugs where possible

Waypoint AI learns from every customer escalation and its resolution

Waypoint AI updates its Bug Knowledge Graph in real-time as escalations occur.

Waypoint AI generates a number of Actions, explains its reasoning and provides a confidence score based on the richness of available context in its knowledge graph.

Waypoint AI can be deployed as a copilot to augment your existing teams or as an agent, autonomously managing escalations.