Shorten technical escalation cycles & protect engineering time.
24/7 Escalation Manager
Instantly action, optimize & resolve escalations:
Supercharge Level 3 Support
Instantly action, optimize & resolve escalations:
Expedite triage, investigation & resolution
Instantly action, optimize & resolve escalations:
Eliminate developer confusion
Instantly action, optimize & resolve escalations:
Automate Escalation Management
Give back time to Engineering & Support leaders
so they can do their best work.
Minimize time to first response, maximize CSAT & keep customers happy knowing every escalation is actively managed & optimized.
Prioritization analysis, triage & optimization actions ensure your developers spend the least amount of time managing the bug inbox.
Dynamic reprioritization & best-match reassignment recommendations ensures the most pressing issues get worked on by the right resources.
Integrations
GitLab
GitHub
Jira
Linear
Salesforce
Zendesk
Azure DevOps
Slack
Teams
Choose your favorite or bring your own
OpenAI / ChatGPT
Meta / LLama
Google / Gemini
Anthropic / Claude