Chip
Chip
Support · Waypoint AI
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Chip solves problems
that don't have a playbook.

Meet Chip, your new AI Support Engineer. Chip triages, investigates & resolves cases that your BPO and Customer Support AI aren't pre-programmed to handle.

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Connects to your stack

Chip works where your team works.

Support

Project management

Repository

Communications

Documentation

Incident

Observability

Cloud

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Diagnoses bugs it has never seen before

Chip searches your entire case history, finding cases that looked different but had the same root cause. No rule required, no template to maintain.

See how it works for support
Chip
ChipCASE-4891 · Acme Corp · analyzing
Generating case summary

User reports ~20% missing events in user_events after 4× write volume spike during product launch (2–5pm window).

IngestionSilent data lossHigh write volume
Searching case history
CASE-423194% match

user_events missing after spike

CASE-419891% match

Event counts drift at peak load

CASE-389288% match

Analytics gaps post-major-release

Running classification pipeline
Product area
Ingestion
Case type
Bug · Data loss
Severity
P1
Sentiment
Concerned
Forming theory

Generating runbook
✓Confirm Too Many Parts in ClickHouse system logs
✓Verify background_pool_size=16 at time of incident
✓Increase background_pool_size to 128 in config
✓Add retry wrapper with exponential backoff in event_writer.py
✓Run burst simulation tests at 2×, 4×, 8× write load

Engineering gets the answer, not the problem

When Chip escalates, the ticket arrives pre-diagnosed. Root cause confirmed, fix proposed, similar cases attached, ready to act on, not investigate.

See how it works for engineering
ChipCASE-4891 · Escalation timelineP1
14:03

Case received

CASE-4891 · live chat

14:04

Follow-up sent

Clarifying: table + write volume

14:05

Root cause matched

Too Many Parts · 3 prior cases · HIGH confidence

14:06

Escalated P1

ENG-2847 created · Infra team

14:07

MR #1203 ready

Claude Code · config + retry wrapper

Every team briefed. Nobody had to ask.

Chip posts to Slack, updates the customer, and logs to Salesforce automatically, the moment the case is resolved.

See how proactive intelligence works
#eng-platform✓ sent · 14:07

P1 Escalation · CASE-4891 · Acme Corp
Too Many Parts — user_events inserts silently dropped at peak write load
ENG-2847 filed · MR #1203 ready · Customer notified

ChipCustomer reply✓ sent · 14:07

We've identified the root cause and escalated as P1. Engineering is investigating — ENG-2847 has been filed with a proposed fix. We'll keep you updated.

Salesforce · Acme Corp✓ logged · 14:07

Activity: CASE-4891 escalated P1 · Root cause: background_pool_size undersized at 4× write spike · ENG-2847 filed · MR #1203 ready for review

What Chip handles

01

Case deflection

Chip investigates each new case before any agent touches it. If it needs a human, the investigation is already complete.

02

Knowledge management

Every resolved fix not reflected in docs gets written automatically. The same issue solved three times triggers a new article.

03

Account memory

Before any engineer opens a case from a known account, Chip has assembled the full picture: configuration, case history, what was tried.

04

Proactive intelligence

When an account's support pattern deteriorates, Chip sends the right person a brief with context and a recommended next action.

05

Product feedback loop

When the same failure mode recurs across accounts, Chip surfaces the pattern as a structured brief and routes it to your engineering backlog.

06

Complex case resolution

When symptoms don't match any known issue, Chip reasons across related cases and configuration history to form a hypothesis.

For Support

Chip investigates each new case before any agent touches it. If it needs a human, the full investigation is already done.

For Engineering

Tickets arrive pre-diagnosed, with root cause, related cases, and a proposed fix already attached.

For Product

When the same root cause recurs across accounts, Chip writes a brief and routes it to your engineering backlog.

For Revenue

An at-risk account shows up in your CSM's Slack before the customer escalates. Every open case and support trend attached.

Where it deploys

B2B Software

Put Chip on
your team.

Onboard in 48 hours. Forward-deployed engineers included.