24/7 Escalation Manager
Instantly action, optimize & resolve escalations:
- Automates triage, feedback & routing
- Instantly links duplicates, related issues & relevant context
- Load balance teams: identifies & assigns the right resources
Supercharge Level 3 Support
Instantly action, optimize & resolve escalations:
- Embedded Escalation copilot
- Instant analysis, feedback & actions
- 1-Click Actions: merge, link, route & optimize
Expedite triage, investigation & resolution
Instantly action, optimize & resolve escalations:
- Routes escalations to the right Teams and Resources
- Summarizes linked Support Conversations & Attachments
- Requests specific missing information to pinpoint Root Causes
Eliminate developer confusion
Instantly action, optimize & resolve escalations:
- Generates perfect bug reports
- Summarizes Support Conversations & attachments
- Investigates relevant issues for clues, context & duplicates
- Identifies & requests missing information
