Technical Support Requests

Paste the symptom a customer is seeing & Chip searches your whole case history, reads the matches in full & comes back with what fixed them, every case linked so you can open it.

Use case

A customer's bulk uploads through our API started failing yesterday with connection reset errors, and only the bulk ones. Have we seen this before, and what fixed it?

What Chip did

Chip found the cases describing the same symptom, read the closest ones in full with the engineering tickets linked to them, then looked up the documented fix & checked whether anything similar had landed recently.

What came back

• The answer first. Whether it has happened before & the shape it took each time.
• The matching cases, linked. Each with how it was resolved & who worked it.
• The fix, with its source. The documentation that covers it & the resolution notes from the earlier cases, both linked.
• Suggested follow-ups. Who handled the earlier cases, what the root cause was in the closest match, whether any open case shows the same symptom right now.

What you have now. The history of the symptom & the fix that worked. The next person to hit it starts from the answer.