Use case · Case deflection
The answer is already
in your case history.
Your best agents deflect cases because they remember how the last one was solved. Chip does the same thing, across every case ever resolved at your company, instantly, for every new case that comes in.
Without Chip
Engineering gets sent customer questions only they know the answer to.
With Chip
Support has the answer to every question ever asked, at their fingertips.
How it works
Two ways to deploy deflection.
Chip researches the resolution and posts an internal comment with the steps. Your agent acts on it. Chip never talks to the customer directly.
Chip researches the resolution and posts it as an internal note. Agent acts on it.
The Chip sidebar sits alongside the conversation. The agent sees a full runbook and confidence score without leaving their tool.
Acme Corp
~18% of checkout events missing since yesterday
Found 3 matching cases. Likely burst rate limiter — see runbook steps →
Confidence
Burst rate limiter pattern
Steps
Check if account ran a traffic campaign in last 24h
Ask customer to confirm event volume at time of drop
Look for burst rate limiter pattern in event_router.py
Reference CASE-4231 and CASE-3892 for prior resolution
If confirmed, create Jira ticket in ENG project with label rate-limiter
Similar cases
“Waypoint AI isn't just another tool. It's our secret weapon.”
Pav Jhita
Head of Support Operations · ClickHouse
Who benefits
Every team that touches support.
Support teams
Your Tier 1 queue empties without adding headcount. Agents spend time on cases that genuinely need them.
Engineering
The only cases that reach you are ones that require code to resolve. Everything else never makes it to your desk.
Deploy it now.
Works with your stack
Support
Project management
Repository
Communications
Documentation
Related use cases
Complex case resolution
The cases that defeat other tools. Chip reasons through them using incomplete information.
Knowledge management
Every deflected case that reveals a docs gap gets fixed automatically.
Proactive intelligence
When a case can't be deflected, the right person is already briefed before it lands on them.