Spot the patterns across your cases

Ask what is driving escalations this month & Chip answers with the breakdown, the themes inside the largest group & the cases behind them, from the labels your policies already apply.

Use case

Which types of escalations have we seen most in the last 30 days?

What Chip did

Chip took the window from today & started from the labels your policies apply to every case as it arrives: criticality, product area, root cause, whatever your workspace defines. Those counts are exact. It read the largest group to name what is in it & compared the window with the one before it.

What came back

• The breakdown, as a chart, with the headline numbers as tiles above it.
• The largest groups, as a table: the themes inside each & example cases, linked.
• The change against the previous window, so a spike reads as a spike.
• Suggested follow-ups. Break the largest group down by week, name the key themes inside it, list the accounts behind it.

What you have now. The breakdown for the weekly review with the cases behind every number. Narrow it with the filters above the box to one team or one label, pick a follow-up & keep going, or schedule it so the thread is waiting on Monday.