Use Cases
Six workflows.
Every one live today.
These aren't concepts. They're the workflows Chip is running in production at ClickHouse, Volvo, Vasion, MaintainX, and Oura right now.
Case deflection
Most cases never reach your team. Chip handles them.
Most support cases don't need a human. They need someone with enough context and patience to diagnose the problem correctly.
Without Chip
A case arrives and sits in the queue until an agent picks it up, often with no prior context, starting from zero. The customer re-explains. The agent re-investigates. The same case that was resolved last month takes the same amount of time today.
What Chip does
Chip picks up the case before any agent touches it. It checks whether the issue is one it can handle, cross-references similar resolved cases, asks clarifying questions if needed, and works through troubleshooting. When a case genuinely needs a human, they open it to find every step Chip took, every question asked, every response received, and a diagnosis of what the problem most likely is.
The outcome
Cases that used to take 4 hours of back-and-forth resolve in minutes. Your Tier 1 queue empties without adding headcount.
Knowledge management
Chip is your documentation team.
The reason support cases take longer than they should isn't always the problem. Often the answer exists somewhere but the documentation pointing to it is outdated.
Without Chip
Agents spend time rediscovering resolutions that have already been found. Customers hit dead ends in guides that no longer reflect how the product works. Knowledge management is a perpetual backlog that never gets addressed.
What Chip does
When a case resolves with a fix not reflected in the public guide, Chip updates it automatically. When the same issue has been solved three times with no internal article, Chip writes one. Runbooks and wikis are updated when real resolutions diverge from documented procedures, without a documentation review cycle.
The outcome
Self-serve coverage compounds over time. Inbound volume drops without anyone managing the process. The knowledge that lives with your best people is captured and accessible.
Account memory
Chip is the senior engineer who never leaves an account.
Enterprise companies with complex, configurable products used to solve this by dedicating a senior engineer to each key account. Most companies can't do that at scale.
Without Chip
Every new engineer on an account starts from scratch. Customers re-explain their configuration, their history, what they've already tried. The institutional knowledge walks out the door when someone leaves.
What Chip does
Before any engineer opens a case from an account Chip already knows, Chip has assembled everything: the customer's full configuration, every previous case and its resolution, what was tried and ruled out, any known issues with this deployment. The engineer opens the case already knowing how this customer's environment is set up.
The outcome
Customers never have to re-explain themselves. New engineers onboard to key accounts in days, not months. The relationship doesn't depend on who's in the room.
Proactive intelligence
The right person always knows what they need to know.
Every layer of the org has a different version of the same problem: information that matters to them is buried somewhere in a tool they don't have time to check.
Without Chip
Support leads build Python scripts to post reports to their own Slack. CSMs discover that an account is burning when the customer escalates. Engineering managers find out a ticket has been sitting for a week by accident.
What Chip does
Chip doesn't wait for anyone to ask. A customer account with three open cases and negative sentiment trending? Chip escalates it to the CSM with a brief, the open cases, the trend, and a recommended next action. A case sitting untouched in engineering for a week? Chip notifies the manager with everything they need to act.
The outcome
Problems get surfaced before they become visible. The right person receives what they need to act on: not a dashboard to check, but an answer delivered.
Product feedback loop
Chip closes the loop from customer pain to product fix.
The same product issues show up in support queues for months, sometimes years, because the signal never makes it from the ticket to the codebase.
Without Chip
Support has a feeling. Product has a backlog. Engineering has a sprint. Nobody connects the dots. A recurring bug affects hundreds of customers before anyone knows it's systemic.
What Chip does
Chip tags every case with root cause, product area, and customer impact as it's resolved. When the same failure mode appears across multiple accounts, Chip surfaces the pattern in real time, generates a structured brief, and pushes it as an input to your Claude Code environment with a recommended fix. Engineering reviews and approves. Chip did the investigation.
The outcome
Customer pain reaches engineering in hours, not months. Recurring bugs get caught at case three, not case three hundred. The loop closes without a human translating between each step.
Complex case resolution
Chip handles the cases that used to require your best people.
The hardest support cases have always required your most senior engineers. Not because they're impossible, but because they require the ability to reason across incomplete information.
Without Chip
Complex, multi-system failures with no clear precedent land on the desks of the people you can't afford to lose to a support queue. Other AI layers pass them as "unable to resolve."
What Chip does
Chip doesn't look for an exact match. When a case arrives with symptoms that don't match any known issue, it reasons across related cases, configuration history, and product behaviour to form a hypothesis. It checks the reasoning of any prior AI layer, identifies what was missed, and attempts a different approach using this customer's specific configuration.
The outcome
The cases that defeat other AI tools are the cases Chip was built for. Your senior engineers stop getting pulled into cases that Chip can handle, and start spending their time on the work that actually needs them.