The AI Escalation Management platform
Triage, investigate & resolve escalations faster.
The LLM-powered view of every bug on your plate across Support and Engineering.
Powered by our Escalation Knowledge Graph (EKG)
- AI Agents stitch together tribal knowledge from every tool
- Learns from every escalation, resolution & generated postmortem
- Event-driven architecture ensures real-time accuracy
Deploy securely in our Cloud or Self-host
- Single Tenant Hosting
- Geo-fencing / regional hosting
- On-Premise or VPC
- Bring Your Own Model
Designed for the most secure & mission-critical use cases
- No fine-tuning or model training on your data
- SOC 2 Type 2
- SSO/SAML & User Management
- Pre-analysis PII Redaction
- GDPR Compliant
Bring AI to your systems!
See ROI in days, not quarters
Onboard in 48 hours
Forward-Deployed Engineers adapt Waypoint AI to your organization
