Automate escalations
from intake to resolution

20%
AutomatedEscalations
50%
AutomatedL2 Support Conversations
2X
FasterResolution time

Reclaim engineering & support capacity

Say goodbye to human-dependent bug resolution; unleash support & engineering productivity with AI-driven escalation management. Resolve escalations at the pace of AI without changing the tools your teams use.

Schedule a demo

Supercharge your escalations from conversations to code commits

Verify escalations without engineering involvement

Waypoint AI scans customer-reported bugs for completeness & uniqueness, proposing non-technical solutions and quick fixes to chore bugs where possible

Product screenshot

Waypoint AI learns from every customer escalation and its resolution

Bug Knowledge Graph
AICPA SOC 2 compliant logo

Waypoint AI is SOC 2 compliant

We don’t train AI models on your data.

We offer secure and private cloud hosting.

Onboard quickly and see results immediately

Step 1.

Audit

Audit

Run an audit of your escalation backlog by connecting your support & engineering tools.

Step 2.

Feedback

Feedback

Review select escalations to ensure our Bug Knowledge Graph is hitting the right notes.

Step 3.

Deploy

Deploy

Deploy Waypoint AI in production and reclaim support & engineering time!

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