> Source: https://mywaypoint.ai/docs/ask/patterns-across-cases
> Documentation index: https://mywaypoint.ai/llms.txt

# Spot the patterns across your cases

**Ask what is driving escalations this month & Chip answers with the breakdown, the themes inside the largest group & the cases behind them, from the labels your policies already apply.**


## For

- [For Support](https://mywaypoint.ai/for-support)
- [Trend analysis](https://mywaypoint.ai/use-cases/trend-analysis)
- [For Product](https://mywaypoint.ai/for-product)

## In

- [Zendesk](https://mywaypoint.ai/docs/integrations#zendesk)
- [Salesforce](https://mywaypoint.ai/docs/integrations#salesforce)
- [ServiceNow](https://mywaypoint.ai/docs/integrations#servicenow)

## Use case

```prompt-request
Which types of escalations have we seen most in the last 30 days?
```

## What Chip did

Chip took the window from today & started from the labels your policies apply to every case as it arrives: criticality, product area, root cause, whatever your workspace defines. Those counts are exact. It read the largest group to name what is in it & compared the window with the one before it.

## What came back

- **The breakdown, as a chart**, with the headline numbers as tiles above it.
- **The largest groups, as a table**: the themes inside each & example cases, linked.
- **The change against the previous window**, so a spike reads as a spike.
- **Suggested follow-ups.** Break the largest group down by week, name the key themes inside it, list the accounts behind it.

**What you have now.** The breakdown for the weekly review with the cases behind every number. Narrow it with the filters above the box to one team or one label, pick a follow-up & keep going, or schedule it so the thread is waiting on Monday.