> Source: https://mywaypoint.ai/docs/ask/has-this-happened-before
> Documentation index: https://mywaypoint.ai/llms.txt

# Technical Support Requests

**Paste the symptom a customer is seeing & Chip searches your whole case history, reads the matches in full & comes back with what fixed them, every case linked so you can open it.**


## For

- [For Support](https://mywaypoint.ai/for-support)
- [Duplicate case identification](https://mywaypoint.ai/use-cases/duplicate-case-identification)
- [Support Engineering](https://mywaypoint.ai/use-cases/support-engineering)

## In

- [Zendesk](https://mywaypoint.ai/docs/integrations#zendesk)
- [Salesforce](https://mywaypoint.ai/docs/integrations#salesforce)
- [Jira Cloud](https://mywaypoint.ai/docs/integrations#jira-cloud)
- [Intercom](https://mywaypoint.ai/docs/integrations#intercom)

## Use case

```prompt-request
A customer's bulk uploads through our API started failing yesterday with connection reset errors, and only the bulk ones. Have we seen this before, and what fixed it?
```

## What Chip did

Chip found the cases describing the same symptom, read the closest ones in full with the engineering tickets linked to them, then looked up the documented fix & checked whether anything similar had landed recently.

## What came back

- **The answer first.** Whether it has happened before & the shape it took each time.
- **The matching cases, linked.** Each with how it was resolved & who worked it.
- **The fix, with its source.** The documentation that covers it & the resolution notes from the earlier cases, both linked.
- **Suggested follow-ups.** Who handled the earlier cases, what the root cause was in the closest match, whether any open case shows the same symptom right now.

**What you have now.** The history of the symptom & the fix that worked. The next person to hit it starts from the answer.